Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services purchased from [COMPANY_NAME]. Specific refund and cancellation terms for a given project will also be set out in that project's proposal or agreement, which takes precedence where terms differ.

Project-Based Services

Because web development and marketing projects involve time, planning and resources committed upfront, deposits paid to begin a project are generally non-refundable once work has started, unless otherwise agreed in writing.

Cancellation by the Client

If you need to cancel a project in progress, contact us as soon as possible. You will be billed for work completed and resources committed up to the point of cancellation.

Cancellation by Us

In the rare case we need to cancel a project before it is completed, we will refund any amount paid for work not yet delivered.

Ongoing Services (Maintenance, SEO, Marketing)

Ongoing service plans, such as website maintenance or marketing retainers, can generally be cancelled with notice as specified in your service agreement. Fees already paid for the current billing period are typically non-refundable, but no further charges will apply after cancellation takes effect.

Requesting a Refund

To discuss a refund or cancellation, contact us at [COMPANY_EMAIL] with your project details, and we will respond promptly.

Changes to This Policy

We may update this policy from time to time. The version posted on this page at the time of your purchase applies to your engagement.